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Larkwell

Product

From hello to a booked time.

Larkwell answers the phone, books the visit, qualifies the caller, and sends the follow-up. Follow one call the whole way through.

What goes in, and what comes out

Input
A caller, a reason, and the times you allow the agent to offer.
Action
A short spoken conversation that checks the reason and offers a slot.
Output
A booked time, a written note, and a confirmation text.
Result
The caller leaves with a time. The desk does not replay voicemail.

Harbor & Pine Family Dental

Front desk · inbound call

Preview

Transcript

Maya Chen · (415) 555-0148

  1. Maya: Hi, my tooth has been sensitive. Can I get a cleaning this week?
  2. Larkwell: I can book a cleaning with Dr. Elena Ibarra on Thursday at 2:40 pm. Does that work?
  3. Maya: Yes. Thursday at 2:40 is good.

Booked

2:40 pm

Thursday, 9 October

With
Dr. Elena Ibarra
Visit
Cleaning · 40 minutes
Follow-up
Text ready
Wide desk view. Maya Chen asks for a cleaning and agrees to 2:40 pm with Dr. Elena Ibarra.

Thursday, 9 October

Harbor & Pine Family Dental

Calendar
  • 1:00Open
  • 1:40Open
  • 2:00Open
  • 2:40Maya Chen · cleaningDr. Elena Ibarra
  • 3:20Open
  • 4:00Open
Calendar view of Thursday. Only the 2:40 pm row is booked, for Maya’s cleaning.

Call note

Qualification
Caller
Maya Chen
Need
Cleaning for tooth sensitivity
Urgency
This week. No swelling.
Patient
New to the clinic
Result
Ready to book

New patient. Sensitivity on the lower left. No swelling. Can arrive 10 minutes early.

Qualification note: new patient, sensitivity, no swelling, ready to book.

After the call

Follow-up

Text

You're booked Thursday at 2:40 pm with Dr. Elena Ibarra at Harbor & Pine. Reply CHANGE if you need another time.

To (415) 555-0148

Email

Your cleaning is on Thursday at 2:40 pm

Harbor & Pine confirmed cleaning · 40 minutes with Dr. Elena Ibarra. The desk note is attached for the morning list.

Follow-up view. The text and the email both name Thursday at 2:40 pm.

Call summary

Maya Chen

(415) 555-0148

2:40 pm

Thursday, 9 October

Cleaning · 40 minutes with Dr. Elena Ibarra. Text confirmation is ready to send.

Booked

Narrow phone summary of the same booking.

What each part is for

  • Answer

    The agent picks up, says the business name, and lets the caller explain the reason in a sentence. It does not force a keypad menu.

  • Book

    It offers an open time, waits for a yes, and writes the name onto that slot. Thursday at 2:40 pm is one of those bookings.

  • Qualify

    It keeps the useful facts: new or returning, how soon, and whether a person should take over.

  • Follow up

    It prepares the text the caller keeps and the note the desk reads in the morning.

Open the desk

Create an account to connect your number, your calendar, and the follow-up.

Create an account